FAQ

 

The site is dedicated to technical issues relating to the ArcaVir antivirus software.

You can find here answers to frequently asked questions arranged by topics.

Product questions
What are the available versions of ArcaVir?
How to purchase ArcaVir products?
How to extend the licence for ArcaVir software?
What are the differences between the electronic and the box versions?
Are there any trial versions an for how long?
Is it possible to upgrade to the latest version?
ArcaVir system requirements
Licence questions
What is the licence number?
How to replace the licence number in the program?
What to do when the licence is valid and the message that the licence has expired appears?
When the licence expires, will the product still work?
When to enter new licence number?
Installation/ uninstallation questions
Where do I get installation files?
How to install ArcaVir 2012 product?
How to uninstall ArcaVir 2012?
How automatically to migrate (upgrade) from ArcaVir 2009 to ArcaVir 2010 in case of using ArcaAdministrator?
How to install Arcavir for Winows 98,ME,2000 systems, using ArcaVir 2012 CD?
How to switch to my old ArcaVir package to ArcaVir 2012?
Difficulties with sending a large quantity of messages
Tools to uninstall ArcaVir
Configuration questions
How to add the scan profile?
How to run scanning?
What is the quick scanning?
Stations update without Internet access via the repository mechanism
Local network update via repository available through HTTP protocol
How to activate the notification by email?
"Tasks" questions
How to create a scan task?
How to create an update task?
How to create a backup task?
Other questions
Email scanner and firewall do not activate
The program detected "Heure", "variant" or "Suspicious"
The update problem
How to check the type of my computer’s operating system?
What is the game mode?
What is the process manager?
What is the quarantine?
What is the installation repair?
Is there a need to register the product after the purchase?
How to properly configure ISA Server to work with the ArcaVir package?
What should I do when I try to receive or send e-mail and the question of certification appears?
Cetrifications errors in the mail programs
How to set sound notification about detected virus
ArcaNix questions
Preparation of a CD/DVD with ArcaNix using Ahead Nero Express
Preparation of a CD/DVD with ArcaNIx using Ahead Nero Burning ROM
System tools questions
What is a system audit?
What is the system patching?
What is a backup?